Terms of commerce

Terms of Internetshop Business

§1 Validity for entrepreneurs and definition of terms

(1) The following terms of internetshop-business apply for all deliveries between us and a commercial customer in their version valid at the time of the order. Deliveries shall be made exclusively to commercial customers. All prices are net prices plus legally valid VAT and shipment costs.

§2 Realisation of a contract, storage of the contract text

(1) The following rules for conclusion of contract apply for orders through our Internet shop http://www.shop.schiltknecht.com .

(2) In the event of conclusion of contract the contract comes into force with

Schiltknecht Messtechnik AG
Industriestrasse 13
CH-8625 Gossau ZH

(3) The presentation of the goods in our Internet shop does not represent a legally binding contract offer on our part but is only an informal invitation to customers to order goods. With the order of the desired goods, the consumer submits a binding offer on his part for the conclusion of a contract of purchase.
(4) The following rules apply upon receipt of an order in our Internet shop: The commercial customer submits a binding contract offer by successfully completing the ordering procedure provided by our Internet shop.

The order is made by the following steps:

1) Selection of the desired goods
2) Confirmation by clicking the “Order” button
3) Checking the information in the shopping basket
4) Pressing the “to the cash desk” button
5) Login in the Internet shop after registration and entry of the login data (e-mail address and password).
6) Rechecking and correction of necessary of the respective input data
7) Binding placement of the order by clicking the “Order subject to charge” or “Buy” button

Before submitting the binding order, the commercial customer can return to the Internet page on which the customer data are entered by pressing the “Back” button in the Internet browser being used and correct input errors or can cancel the ordering procedure by closing the Internet browser. We will confirm receipt of the order immediately by an automatically generated e-mail („order confirmation“). With this we accept your offer.

(5) Storage of the contract text for orders through our Internet shop: We store the contract text and send you the order data and our general terms of business by e-mail. You can also view the general terms of business at any time under http://shop.schiltknecht.com/agb. You can view your past orders in our customer section under My account --> My orders.

§3 Prices, dispatch costs, payment, due date

(1) The specified prices apply ex-factory Gossau, Switzerland plus any dispatch costs and the respectively valid VAT.

(2) The commercial customer has the option to pay in advance or by invoice.

(3) If the customer selects advance payment, he will be obliged to pay the purchasing price immediately after conclusion of contract.

(4) Payments in invoice must be made within 30 days of the invoice date without deductions free to our point of payment. On exceeding a set payment deadline, we will charge 8% interest above the basic interest rate with the option of claiming further damages. Submission of bills of exchange requires our approval. Expenses and costs will be charged fully to your account and are due payable immediately. The customer will also bear the risk for due presentation and protest.

In case of payment default and reasonable doubt about the liquidity and creditworthiness of the customer we are entitled – notwithstanding our other rights – to demand securities or advance payments for outstanding deliveries and services or to only execute deliveries and services against cash on delivery or advance payment as well as to declare all claims from the business relations due immediately. Only undisputed or legally confirmed demands entitle the customer to offset or withhold payments. The customer may not cede claims against us.

§4 Delivery

(1) Most of our products are individually configured. Therefore delivery can take a few weeks. You will find the delivery times on the respective product page. The deadline for delivery in the case of advance payment begins on the day after the payment order has been made to bank contracted for the transfer and for all other types of payment on the day after conclusion of contract. If the end of the deadline falls on a Saturday, Sunday or official holiday, the deadline will expire on the next working day. Delivery and service deadlines will only be binding for us if they are agreed expressly and in writing. Any other deadline times are non-binding and may be exceeded to a reasonable degree (approx. 4 weeks).

(2) The risk of accidental loss of and damage to the sold goods is not transferred to the buyer until the goods are handed over to the buyer even in the case of shipped goods.

§5 Retention of title

We reserve the right of title to the goods until complete payment of the purchasing price.

§6 Customer’s right of cancellation as a consumer:

In case of customer purchase wishes, please make telephone inquiries:
Switzerland +41 43 833 77 10
Germany +49 7462 9479420

Right of cancellation for consumers
Customers have a right of cancellation as follows whereby a consumer is any natural person who concludes a legal transaction for purposes which are mainly assignable neither to their commercial nor their independent vocational activities:

Cancellation policy for consumers

Right of cancellation

If you are a consumer and the contractual relationship has been made exclusively using telecommunication means, you have the right to cancel this contract within 14 days without stating reasons.

The deadline for cancellation is fourteen days from the day on which you or a third party appointed by you who is not the shipping agent has taken possession of the goods.

In order to exercise your right of cancellation, you must inform us

Schiltknecht Messtechnik AG
Industriestrasse 13
CH-8625 Gossau ZH
E-Mail: sales@schiltknecht.com
Telefax: +41 (0) 43 833 77 11

by a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract. You can use the enclosed sample form of cancellation for this but this is not an obligation.

Consequences of cancellation

If you cancel this contract, we are obliged to reimburse all payments which we have received from you including the delivery costs (with the exception of additional costs resulting from the fact that you chose a different type of delivery than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received your declaration of cancellation of this contract. We will use the same means of payment for this reimbursement that you used for the original transaction unless otherwise agreed with you expressly. You will on no account be charged a fee for this reimbursement.

We can refuse reimbursement until such time as we have received the goods or you have provided us with proof that you have sent back the goods whichever event is first.

You are obliged to send back or hand over the goods to us immediately and in any case not later than fourteen days from the day on which you notified us of cancellation of this contract. The deadline is fulfilled when you have dispatched the goods before the expiry of the fourteen day deadline.

You will bear the direct costs of returning the goods.

End of the cancellation policy


§7 Cancellation form

 Sample cancellation form


(If you wish to cancel the contract, please fill in this form and send it back to us.)

Schiltknecht Messtechnik AG
Industriestrasse 13
CH-8625 Gossau ZH
E-Mail: sales@schiltknecht.com
Telefax: +41 (0) 43 833 77 11

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)


Ordered on (*)/received on (*)


Name of the consumer(s)


Address of the consumer(s)


Signature of the consumer(s) (only when put in writing)





(*) Cross out where inappropriate.


§8 Guarantee

The legal guarantee regulations apply.

§9 Contract language

German is the exclusive contract language

General Terms of Business as per Nov.2015

Free General Terms of Business compiled by agb.de

For the general conditions of supply please see our website: www.schiltknecht.com